What is the expected turnaround on reports?
Normally you will have the draft report within two weeks.
Where are your prices?
Once you fill in the contact form, and state what service you need, a quote and contract will be sent back for your consideration.
Can you come to our home?
Yes, within one hour from Cheltenham town centre.
I don’t think the client will understand this level of detail, do you still need it?
The Mental Capacity Act stipulates that an assessor must assume the person has capacity for the decision. The more information provided, the better support they get on the day and every step will be made to assist their understanding.
My loved on is quite anxious, how do you support them?
This is understandable! Do communicate this ahead of time and we can make a plan for this situation. A support person (that the client knows) may also be the best option to help them feel calmer.
What if I can’t find a support person separate from the situation?
If you are stuck, think about people slightly outside their closest circle of contacts, for example a trusted neighbour, a relative outside of the circumstances, or a carer. Keep in mind the support person will hear the content of the assessment, but they may step out of the room if you say there is any information they must not hear.
How do we get the final signed report?
The final report is provided electronically after you have approved of the draft. It will be signed electronically however if you require a copy with a ‘wet signature’ communicate this ahead of time.
What I think the person does not have capacity to make an LPA?
I would recommend that an assessment takes place to assess if they have capacity to choose an attorney under an LPA. However, if they cannot or it is extremely clear, I would complete an assessment to assess their capacity to manage their finances. Then a COP 3 (form) can be completed so that you can apply for deputyship through the Court of Protection.
What if we don’t agree with your decision?
You are welcome to ask more questions about the report and express your view. The assessments are evidence based and therefore if you have a disagreement in matters of fact, please make them known so I can consider them. However, the report is based on professional judgement and in most cases only additional information will be considered in reviewing the outcome.
Can I just email rather than through the website?
You are welcome to email cremorneconsult@gmail.com
The following is a simple flow of what you can expect in working with Cremorne
Initial contact from you → Referral form sent → Referral information returned and reviewed by the assessor → Contract issued & 50% booking fee paid → Assessment booked and conducted → Draft report provided → Final approval & remaining fee paid → Signed report released
cremorneconsult.com 